18 February 2009 Comments Off

Should You Discount?

It’s likely, given today’s economic climate, that at least one client may ask for a discount on services. How should you respond without devaluing your agency’s services?

13 February 2009 1 Comment

Show Your Clients the Love

While you may be spending February 14th showing your significant other how much you love and appreciate him or her, have you taken the time to show your feelings of appreciation to your clients?

4 February 2009 Comments Off

CMO Expections Not Always Met

A new study reveals that only 23% of chief marketers feel that their advertising agency exceeds their expectations for customer service, while 22% say their agencies need improvement when it comes to innovation.

23 January 2009 Comments Off

Pay Attention

Whether making a cold call or leaving a voicemail for a client, make sure you’re giving it your full attention.

31 October 2008 Comments Off

Survey Highlights Marketers’ Concerns, Plans

A recent survey by the Chief Marketing Officer’s Council revealed that marketing/ad executives plan to increase focus on personal customer service and interaction, something that could set them apart from competitors during these rough economic times.

27 August 2008 1 Comment

Now for Something A Bit Different

Sometimes it’s fun to go against the grain. Sometimes tweaking the regular mindset a bit can take a project, idea, or relationship in a completely different direction.

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