Surprising Customer Service
Dateline: Day before Thanksgiving, 4:45pm The cellphone rings… on the other end, a regional manager of Cinnabon — you know, the wildly-addicting cinnamon rolls? He was calling to discuss a letter that my girlfriend had Emailed to them the day prior. On Saturday, we had a less-than-acceptable situation at one of their locations. She stewedRead the Rest…


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