Functionality, Ease of Checkout Second Only to Price When Booking Travel Online
While cost is a major factor for both business and leisure travelers when booking their trips, site navigability and functionality are a close second to price. Even if the price is right, users will balk at Website problems or abandon their purchase if they have trouble navigating and dealing with the checkout process. In addition, travel bookers – particularly business travelers – may not return to sites they have encountered problems with to make future plans.







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