Lowest Price, Guarantees, and Brand Variety Top Three Drivers of Overall Satisfaction in Automotive Aftermarket
New research on the automotive aftermarket from The NPD Group finds there is a direct relationship between the specific attributes of price, guarantees, and brand variety, and future purchase intention. According to NPD’s Car Care Trac, the percentage of consumers who reported they “definitely will” shop a retailer again in the future declined dramatically as satisfaction with the most recent purchase occasion declined. Seventy-one percent of those who rated the most recent purchase occasion as “excellent” said they definitely will shop the retailer again. “NPD’s analysis shows the importance of understanding what really drives satisfaction and future purchase intentions at the total market level,” says David Portalatin, industry analyst for NPD’s automotive aftermarket unit.







FOLLOW US