Loyalty to Dealer Is Insignificant Factor in Choosing Automotive Dealership
Market research firm Morpace recently examined factors that consumers consider most influential when choosing an automotive dealership. In the wake of nearly 2,300 Chrysler and GM dealership closures over the past year, Morpace found that consumer loyalty to brand name dealers is an insignificant factor in choosing a dealership. Of the 1,000 people surveyed, 74% considered “best deal offerings” when choosing to buy from a dealer. Other top considerations were “prior positive experience” and “referral from family or friends.” In general, consumers may not mourn the loss of particular dealers so long as they still can find what they want at a low price.







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